At FurryPetsStore, we’re committed to making sure both you and your furry friends are completely satisfied with every purchase. Our straightforward shipping and returns policies are designed to give you peace of mind while shopping for your pet’s needs.
Shipping Information
Order Processing
We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Options
We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after shipment. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment.
Please note that delivery times may vary depending on your location and customs processing.
Our Hassle-Free Returns Policy
We want you to be completely happy with your FurryPetsStore purchase. If you’re not satisfied, you may return most items within 15 days of receiving your order for a refund or exchange.
Return Eligibility
To qualify for a return or exchange:
- The item must be unused and in original condition
- The item must be in its original packaging with all tags attached
- You must provide the receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened food and treats from our Feeding & Water category
- Used health and grooming products from our Health & Wellbeing section
- Personalized or custom-made items
- Items marked as “final sale”
How to Return an Item
Follow these simple steps to initiate a return or exchange:
- Contact us within 15 days of receiving your order at [email protected] with your return request
- Provide your order number and details about the product you wish to return
- Wait for approval – we’ll respond within 1-2 business days with return instructions
- Pack your return securely in the original packaging (include all parts and documentation)
- Ship your return to our warehouse (address provided in approval email)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Refund Process
Once your return is received and inspected (typically within 3-5 business days):
- Refunds will be issued to the original payment method
- Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
- Exchanges will be shipped once we receive your return (standard shipping times apply)
Note: Original shipping fees are non-refundable except in cases of our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with:
- Photos of the damage
- Your order number
We’ll arrange for a replacement or refund and cover all associated shipping costs.
Sample Return Request Email
Subject: Return Request for Order #[Your Order Number]
Email Body:
Dear FurryPetsStore Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, changed mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Contact Information]
Need Help?
Our pet-loving customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.
Thank you for shopping at FurryPetsStore – where your pet’s happiness is our top priority!