Term and Conditions

Welcome to FurryPetsStore (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website furrypetsstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. General Information

FurryPetsStore is an online retailer specializing in premium pet supplies for dogs, cats, small pets, and their owners who value quality, functionality, and pet wellbeing. Our product range includes:

• Beds & Mats
• Collars & Leads
• Feeding & Water products
• Health & Wellbeing items
• IQ Games and Play Products
• Outdoor and travel accessories
• Specialty products for puppies and small pets

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, you’ll need to create an account to make purchases. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and notify us immediately of any unauthorized use
• Be responsible for all activities that occur under your account

2.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, we cannot guarantee that colors, textures, or sizes will display exactly as shown due to variations in monitors and devices.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Special Categories

Please note:

• Health & Wellbeing products: These are not intended to diagnose, treat, cure, or prevent any disease. Consult your veterinarian before use.
• Feeding & Water products: Opened food and treats cannot be returned for health and safety reasons.
• Personalized items: These are final sale and cannot be returned unless defective.

4. Ordering and Payment

4.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We process orders within 1-2 business days after payment confirmation.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

5. Shipping Policy

5.1 Shipping Areas

We ship globally except to some Asian and remote regions. Customers are responsible for any customs duties or import taxes.

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary due to factors beyond our control.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is unused and in original condition
• Original packaging and tags are intact
• You provide proof of purchase

6.2 Non-Returnable Items

We cannot accept returns on:

• Opened food and treats
• Used health/grooming products
• Personalized/custom items
• Items marked “final sale”

6.3 Return Process

Contact us at [email protected] within 15 days to initiate a return. Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable except in cases of our error.

7. Intellectual Property

All content on our site (text, graphics, logos, images) is our property or used with permission and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

You agree to use all products as intended and in accordance with any provided instructions. We are not liable for misuse of products.

8.2 Website Use

We strive to keep our site accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any inconvenience or damages resulting from site unavailability.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of New York, USA. Any disputes shall be resolved in the courts located in New York County.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 1341 Cantebury Drive, New York, US 10007